Job Opportunities

Key Responsibilities

1 Membership Administration & Support

• Assist the Head of Department with the day-to-day administration of the Approved Agent Membership Programme.
• Maintain accurate and up-to-date records within the membership database and systems.
•  Record and maintain accurate application, interview, review meeting and compliance information within internal systems, supporting effective member management and regulatory oversight. 
• Create and issue Certificates of Membership for Approved agents.
• Conduct due diligence and background research on prospective member companies, supporting compliance reviews and risk assessment processes.
• Support the agent reference-checking process, ensuring references are requested, received, recorded and followed up promptly.
• Confidently contact schools, referees, and agents to chase outstanding references and documentation.
• Support ongoing compliance monitoring processes to help maintain the integrity and professional standards of the Approved Agent Membership Programme.
• Support the annual membership renewal process, including updating company details, implementing changes, and ensuring records remain accurate.
• Update and maintain agent information within the Knowledge Hub and membership portal.
• Provide professional day-to-day support to member agents by phone and email, offering guidance on membership processes, compliance expectations and best practice relating to international student recruitment.
  

2 Member Onboarding & Support 

• Coordinate onboarding processes for new agent members.
• Conduct onboarding Zoom calls with new agent members, providing guidance and support, and ensuring they are clear on BBSN's expectations of them as an Approved Agent in line with the BBSN Code of Conduct and with AQF compliance.
• Deliver training on the members’ portal tools and member resources.
• Provide responsive and professional day-to-day support to member agents. 

3 Digital Systems & Communications

• Maintain accurate digital records within the company databases.
• Assist with setting up emails, forms, workflows, and member communications in HubSpot CRM.
• Support database maintenance to ensure high standards of data accuracy and integrity.
• Assist with updating member-facing portal content and online resources.
• Keep clear records of member interactions and communications for reporting and accountability purposes.
• Contribute to continuous improvements in membership administration processes and digital workflows. 

4 Events & Team Support

• Provide administrative and operational support for BBSN events.
• Attend selected UK-based BBSN events and webinars as and when required.
• Work collaboratively with colleagues to ensure a high standard of member service and support.
• Assist in preparing and sending personalised invitations to member agents for BBSN events.
• Support the delivery of member webinars and online presentations where required.
• Assist with preparing PowerPoint presentations.
  
  

Person Profile

Qualifications & Experience

• Demonstrable experience working within a UK boarding school admissions, international recruitment, membership or administrative role.
• Good understanding of the international student recruitment landscape and the important role of education agents.
• Knowledge and understanding of UKVI compliance requirements relating to Child Student sponsors and international student recruitment.
• Understanding of the Agent Quality Framework and its application within the international education sector.
• Experience managing administrative processes, records and documentation with a high degree of accuracy and attention to detail.
• Confident using CRM systems, databases, Microsoft 365, Zoom and other digital platforms.
• Experience using HubSpot or similar CRM and email marketing systems is desirable.
• Comfortable conducting online meetings, onboarding sessions and training activities.
• Experience of working effectively within a remote or hybrid working environment.
• Degree-level education or equivalent professional experience is desirable.

Skills

• Excellent organisational and administrative skills, with the ability to manage multiple priorities and deadlines effectively.
• Strong written and verbal communication skills, with a professional and confident approach to stakeholder engagement.
• High level of accuracy and attention to detail, particularly when managing compliance-related information and membership records.
• Ability to build positive relationships with members and stakeholders from diverse international backgrounds, demonstrating cultural awareness and sensitivity.
• Strong customer service and member support skills, with a proactive and solutions-focused approach.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Confident telephone and video-call manner, with the ability to follow up actions, references and outstanding requirements effectively.
• Strong digital literacy and willingness to learn and embrace new systems, technologies and processes.
• Ability to work independently while collaborating effectively as part of a wider team.

Personal Attributes

• Professional, approachable and supportive in all interactions.
• Proactive and self-motivated, taking ownership of responsibilities and following tasks through to completion.
• Highly organised, reliable and dependable.
• Member-focused, with a genuine commitment to delivering excellent service and support.
• Adaptable and flexible, able to respond positively to changing priorities and business needs.
• Collaborative, with a willingness to support colleagues and contribute to wider team objectives.
• Committed to continuous improvement, seeking opportunities to enhance processes, member experience and operational effectiveness.
• Resilient and confident, able to manage competing demands while maintaining professionalism and attention to detail.
  
  

Contract & Working Pattern

Salary & Benefits

To apply, please submit your CV together with a tailored covering letter outlining how your skills, experience and knowledge align with the requirements of the role and why you are interested in joining BBSN.

Applications should be sent to heidi@skorahr.co.uk by 5.00pm on Friday 3 July 2026.

Applications will be reviewed on an ongoing basis, and we encourage candidates to apply early. First-round interviews will take place via Zoom between 6 and 17 July 2026.

Please include details of your current salary and notice period (where applicable) within your covering letter.

Key Responsibilities

1 Event Administration & Coordination

• Provide administrative support for the planning, coordination, and delivery of BBSN events, webinars, and training programmes.
• Manage event registrations, bookings, appointment scheduling, and attendee records, ensuring all information is accurate, complete, and up to date.
• Coordinate communications with delegates, schools, agents, exhibitors, speakers, venues, suppliers, and other stakeholders regarding event requirements, logistics, deadlines, and schedules.
• Prepare and distribute event documentation, delegate information, schedules, materials, and supporting resources.
• Support travel, accommodation, and logistical arrangements where required.
• Respond promptly and professionally to enquiries, providing excellent customer service and support throughout the delegate journey.
• Assist with webinar and online event administration, attendee coordination, and technical support where required.
• Provide remote administrative support to the team during events.
• Support post-event communications, feedback collection, and record management.
• Support the Head of Events & Training with administrative tasks across the annual events and training calendar.

2 CRM, Database & Systems Administration

• Maintain and update the BBSN IT system, member portal, and HubSpot CRM, ensuring all records are accurate, consistent, and compliant.
• Create and update delegate, member, and event records, including adding new contacts and maintaining attendee information.
• Review, validate, and update data from registration forms and event bookings to ensure data integrity.
• Conduct regular data cleansing, audits, and quality checks to maintain accurate records and reporting.
• Generate delegate lists, reports, contact information, event records, and related documentation as required.
• Assist with the creation and management of HubSpot forms, workflows, automated communications, and event-related email campaigns.
• Support reporting and analysis by ensuring event and delegate data is accurately captured and maintained.
• Work collaboratively with colleagues to improve systems, processes, and operational efficiency.

3 Training & Member Support

• Provide administrative support for training programmes, webinars, professional development activities, and member engagement initiatives.
• Assist delegates with registration processes, booking systems, event access, and related enquiries.
• Monitor attendance records and follow up with delegates where required.
• Support speakers, trainers, schools, agents, and delegates throughout the planning and delivery of training and development activities.
• Assist with the administration and development of new training programmes and member services.

4 General Administration & Team Support

• Maintain accurate financial, registration, compliance, and health and safety records as required.
• Assist with the preparation of presentations, reports, and other business documentation.
• Support additional projects, initiatives, and events across the organisation as required.
• Collaborate with colleagues across the wider team to ensure the successful delivery of organisational objectives.
• Contribute ideas and recommendations to improve services, systems, processes, and operational effectiveness.
• Maintain a professional, proactive, and member-focused approach in all communications and interactions.
• Attendance at events will not usually be required, as the role primarily provides remote support. However, there may be occasional opportunities to attend selected BBSN events in person.

Person Profile

Qualifications & Experience

• Previous experience in an administrative, events, customer service, or coordination role is essential.
• Previous experience working within the boarding schools' sector is essential to understand the needs of our members.
• Experience managing databases, CRM systems, or booking platforms.
• Confident user of Microsoft 365, Zoom, and digital systems.
• Experience using HubSpot or similar CRM systems is desirable.
• Experience of remote or hybrid working environments is beneficial.

Skills

• Excellent organisational and administrative skills with strong attention to detail.
• Strong written and verbal communication skills with a professional and approachable manner.
• High level of accuracy in managing data, records, and communications.
• Strong digital literacy and confidence using databases, CRM systems, and online platforms.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong customer service and stakeholder management skills.
• Ability to work independently while contributing positively to a collaborative team environment.
• Proactive approach to problem solving and continuous improvement.
•  Ability to remain calm and organised when managing competing priorities and tight deadlines. 

Personal Attributes

• Professional, reliable, and highly organised.
• Positive, proactive, and solutions focused.
• Calm and adaptable under pressure, particularly during busy event periods.
• Friendly and supportive in all interactions with delegates, schools, agents, and colleagues.
• Self-motivated with the ability to manage workload independently.
• Committed to maintaining high standards of quality, accuracy and professionalism in all aspects of their work. 
• Flexible and willing to support additional projects and evolving business needs.
• Collaborative team player. 

Contract & Working Pattern

Salary & Benefits

To apply, please submit your CV together with a tailored covering letter outlining how your skills, experience and knowledge align with the requirements of the role and why you are interested in joining BBSN.

Applications should be sent to heidi@skorahr.co.uk by 5.00pm on Friday 3 July 2026.

Applications will be reviewed on an ongoing basis, and we encourage candidates to apply early. First-round interviews will take place via Zoom between 6 and 17 July 2026.

Please include details of your current salary and notice period (where applicable) within your covering letter.